Help centre

Frequently asked questions

Find quick answers to common setup and usage questions.

Why does Apple Mail say it cannot send email after I set the Emaia SMTP server?

Apple Mail may show this warning while checking new outgoing-server settings, even when they are correct. Save the configuration and send a test email from the Mail app.

Confirm that your settings match our mail client setup guide.

If the test email is sent successfully, no further action is required. If sending fails, remove the old outgoing server entry, add it again, and re-enter your password. Contact support if messages remain in the Outbox.